Introduction

Nordel Crossing Dental Centre (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal health information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our dental practice or use our website.

We comply with the Personal Information Protection Act (PIPA) of British Columbia and the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as all applicable privacy legislation governing dental practices in Canada.

Information We Collect

Personal Health Information

When you become a patient at our practice, we collect information necessary to provide dental care, including:

• Full name, date of birth, and gender
• Contact information (address, phone number, email)
• Medical and dental history
• Insurance and billing information
• Dental examination records, X-rays, photographs, and treatment notes
• Information about medications and allergies
• Emergency contact information

Website Information

When you visit our website or use our online services, we may collect:

• Information you provide through contact forms or appointment requests
• Device and browser information
• IP address and location data
• Website usage data through cookies and similar technologies

How We Use Your Information

We use your personal information to:

• Provide dental care and treatment
• Schedule and manage appointments
• Process payments and insurance claims
• Send appointment reminders and recall notices
• Communicate important information about your treatment
• Comply with legal and regulatory requirements
• Improve our services and patient experience

Text Message Communications

If you consent to receive text messages from us, we may send appointment reminders, confirmations, treatment follow-up messages, and general practice updates.

Disclosure of Information

We do not sell or rent your personal information. We may disclose your information only in the following circumstances:

• To other healthcare providers involved in your care, with your consent
• To insurance companies for claims processing, with your authorization
• To dental laboratories for treatment purposes
• To regulatory bodies as required by law
• As required by court order or legal process
• In emergency situations to protect your health or safety

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure storage of physical records in locked facilities
• Password-protected electronic systems with encryption
• Staff training on privacy and confidentiality
• Regular review of security procedures
• Secure disposal of records when no longer required

Retention of Records

We retain your dental records in accordance with the requirements of the College of Dental Surgeons of British Columbia and applicable legislation. Generally, adult patient records are retained for a minimum of 10 years following the last date of treatment. Records for minor patients are retained until the patient reaches age 19, plus an additional 10 years.

Your Privacy Rights

You have the right to:

• Access your personal health information
• Request corrections to inaccurate information
• Know how your information has been used and disclosed
• Withdraw consent for certain uses of your information
• File a complaint with the Office of the Information and Privacy Commissioner of British Columbia

Cookies and Website Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. We may also use third-party analytics services to understand how visitors interact with our website. You can control cookie settings through your browser preferences.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: